<td id="templateBody" style="background:#FFFFFF none no-repeat center/cover;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-color: #FFFFFF;background-image: none;background-repeat: no-repeat;background-position: center;background-size: cover;border-top: 0;border-bottom: 2px solid #EAEAEA;padding-top: 0;padding-bottom: 9px;" valign="top"><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
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<td class="mcnTextContent" style='padding: 0px 18px 9px;font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;line-height: 150%;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-size: 16px;' valign="top">
<h1 style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;"><font color="#147d96">Evolução da qualidade das especificações – abertura de tickets no Service Desk</font></h1>
<p style='font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;line-height: 150%;text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-size: 16px;'>Solicitamos a todos os participantes do Open Banking Brasil que, na identificação de problemas em especificações ou em <strong>integrações bilaterais,</strong> registrem tickets no Service Desk reportando o ocorrido. É imprescindível a abertura de tickets para comunicação de incidentes que impactem o ecossistema, tendo em vista que:</p>
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Os tickets são feedback essencial para melhoria da documentação do ecossistema OPB, facilitando o desenvolvimento<br/>
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">A regulação (IN 133) demanda existência de uma página problemas, ainda em desenvolvimento, que dependerá dessas informações<br/>
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">A ausência de tickets bilaterais indica ao regulador que o ecossistema está estável e, portanto, passível de fiscalização mais intrusiva dentro das instituições</li>
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<p style='font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;line-height: 150%;text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-size: 16px;'>Relembramos que, para abrir um ticket, o participante cadastrado no Service Desk deve acessar o portal, fazer login com seu usuário, e em seguida acessar a página de auto atendimento (Incidente>>API>>Erro)</p>
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<a class="mcnButton" href="https://servicedesk.openbankingbrasil.org.br/servicePortal" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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<h1 style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;"><font color="#147d96">Cartilha explicativa - processo de onboarding de iniciadoras de pagamento</font></h1>
<p style='font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;line-height: 150%;text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-size: 16px;'>Informamos que está disponível a nova versão da Cartilha de Onboarding de Iniciador de Transação de Pagamento - Fase 3A</p>
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<a class="mcnButton" href="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/files/f9da0744-5fa5-375e-9a1c-f6ccbfe336b8/Cartilha_Onboarding_ITP_v3.pdf" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a Cartilha de Onboarding de ITPs v.3">Clique aqui para acessar a Cartilha de Onboarding de ITPs v.3</a>
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