Atualização do Service Desk do Open Finance BrasilNova categoria no Service Desk para FVP - Ferramenta de Validação em Produção

Conteúdo do Documento

Atualização do Service Desk do Open Finance Brasil Conforme Resolução Conjunta n°4, publicada em 24 de março de 2022, o Open Banking passou a ser denominado Open Finance. Dessa forma, os redirecionamentos do domínio do Service Desk para o acesso à plataforma e utilização da API serão alterados de openbankingbrasil.org.br para openfinancebrasil.org.br a partir do dia 14 de novembro de 20...

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<h1 style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;"><font color="#147d96">Atualização do Service Desk do Open Finance Brasil</font></h1>
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Conforme Resolução Conjunta n°4, publicada em 24 de março de 2022, o Open Banking passou a ser denominado Open Finance.<br/>
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Dessa forma, os redirecionamentos do domínio do Service Desk para o acesso à plataforma e utilização da API serão alterados de <strong>openbankingbrasil.org.br</strong> para <strong>openfinancebrasil</strong><strong>.org.br</strong> a partir do dia <strong>14 de novembro de 2022</strong>.<br/>
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<strong>Acesso à plataforma:</strong></p>
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<strong>Utilização da API:</strong>
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Com o objetivo de evitar possíveis impactos no atendimento em função do redirecionamento, as instituições que possuem integrações com a API da plataforma devem realizar os ajustes para o novo endereço até a data supracitada.<br/>
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Aos usuários da plataforma, recomendamos que os links favoritados sejam atualizados após o redirecionamento.<br/>
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Para consultar informações adicionais sobre a API do Service Desk, acesse os artigos disponíveis na <a href="https://servicedesk.openbankingbrasil.org.br/KBFAQTree.jsp" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > API.<br/>

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<h1 style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;"><font color="#147d96">Nova categoria no Service Desk para FVP - Ferramenta de Validação em Produção</font></h1>
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Em 10 de novembro de 2022, serão disponibilizadas novas categorias referentes à Ferramenta de Validação em Produção (FVP) no ambiente de Produção do Service Desk.<br/>
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As categorias deverão ser utilizadas para a abertura de tickets relacionados à dúvidas, solicitações de melhorias e problemas pertinentes à FVP, conforme a seguir:</p>
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Estrutura no catálogo de serviços:</p>
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Para consultar informações adicionais sobre os campos personalizados, acesse os artigos disponíveis na <a href="https://servicedesk.openbankingbrasil.org.br/KBFAQTree.jsp" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > Formulários Customizados.<br/>
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Os esclarecimentos sobre as novas categorias devem ser realizados através da abertura de chamados na plataforma do Service Desk.<br/>

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