Service Desk – Novas categorias de Monitoração e Gestão de Consequência

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Service Desk – Novas categorias de Monitoração e Gestão de Consequência Informamos que no dia 10/08/2023 serão adicionadas as seguintes categorias no ambiente produtivo do Service Desk: Monitoração e Gestão de Consequência > Ferramenta de Validação em Produção > Descumprimento de SLA Monitoração e Gestão de Consequência > Tickets Bilaterais > Descumprimento de SLA E...

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<h1 style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Service Desk – Novas categorias de Monitoração e Gestão de Consequência </span></h1>

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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Informamos que no dia 10/08/2023 serão adicionadas as seguintes categorias no ambiente produtivo do Service Desk:<br/>
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Monitoração e Gestão de Consequência > Ferramenta de Validação em Produção > Descumprimento de SLA</strong></li>
<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Monitoração e Gestão de Consequência > Tickets Bilaterais > Descumprimento de SLA</strong></li>
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<strong>Estrutura no catálogo de Serviços:</strong></div>
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As categorias serão utilizadas <strong>exclusivamente</strong> pela Estrutura do Open Finance para notificar as instituições financeiras que estiverem em desconformidade com as métricas de <strong>SLA de resposta dos tickets da FVP</strong> e <strong>SLA de resposta dos tickets bilaterais</strong>.<br/>
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Dessa forma, as categorias <strong>não</strong> serão disponibilizadas no Portal do Usuário Final para uso dos usuários requisitantes e N2 das instituições financeiras participantes.<br/>
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Para as instituições que fazem o uso de integrações com o Service Desk, consulte informações adicionais sobre as categorias e os campos em nossa <a href="https://servicedesk.openfinancebrasil.org.br/KBFAQTree.jsp" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > Formulários Customizados.<br/>
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Em caso de dúvidas referentes a esta atualização, recomendamos a abertura de um chamado na plataforma do Service Desk.<br/>

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Service Desk – Novas categorias de Monitoração e Gestão de Consequência

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