Open Finance Brasil
Informativo
•
21/11/2023
Service Desk – Atualizações na categoria de Monitoração e Gestão de ConsequênciaIndisponibilidade Programada do Service DeskAlteração da especificação e data do marco de 100% de certificação da API Admin
Sumário Regulatório
Service Desk – Atualizações na categoria de Monitoração e Gestão de ConsequênciaIndisponibilidade Programada do Service DeskAlteração da especificação e data do marco de 100% de certificação da API Admin
Conteúdo do Documento
Service Desk – Atualizações na categoria de Monitoração e Gestão de Consequência Informamos que no dia 21/11/2023 será criada a subcategoria Abertos pela Estrutura > Descumprimento de SLA na categoria Monitoração e Gestão de Consequência no Service Desk. Os chamados serão abertos pela Estrutura do Open Finance. Na aba “solução”, os chama...
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Service Desk – Atualizações na categoria de Monitoração e Gestão de Consequência</span></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que no dia 21/11/2023 será criada a subcategoria <strong>Abertos pela Estrutura > Descumprimento de SLA</strong> na categoria Monitoração e Gestão de Consequência no Service Desk.</p>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Os chamados serão abertos pela Estrutura do Open Finance. Na aba “solução”, os chamados irão conter perguntas que deverão ser respondidas pelas instituições durante o atendimento do chamado.</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Adicionalmente, na mesma data, 21/11/2023, os campos da categoria “<strong>Monitoração e Gestão de Consequência > Tickets Bilaterais > Descumprimento de SLA”</strong> serão atualizados.</p>
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><strong>DE:</strong></p>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">O campo irá conter uma única pergunta elaborada pela Estrutura do Open Finance que deverá ser respondida pelas instituições no atendimento do chamado.</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Dessa forma, as instituições participantes deverão estar com as suas integrações do Service Desk preparadas para receber e atender os novos tickets abertos nesta categoria.</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Para consultar informações adicionais sobre os novos campos personalizados, acesse os artigos disponíveis na <a href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C0227f015a8b5449299db08dbe15ae86b%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638351552793420344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=h0humlfuVnN6ZnKrB%2BxhV9pLpZhSo0rMLq%2FyL9gQAvA%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank" title="https://bra01.safelinks.protection.outlook.com/?url=https%3a%2f%2fservicedesk.openbankingbrasil.org.br%2fkbfaqtree.jsp&data=05%7c01%7ceduardo.coelho%40chicagoadvisory.com.br%7cadd7dae2fe354f8073b208dbdef12201%7c7531e8b3c928494b9b897ee3d353272d%7c0%7c0%7c6">FAQ</a>: API SYSAID > Formulários Customizados</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do Service Desk.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C0227f015a8b5449299db08dbe15ae86b%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638351552793420344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GXF4jbtduDs5eicerlpYW2zbpTmCTM%2BeFA%2B5v2dbK0A%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Indisponibilidade Programada do Service Desk</span></h1>
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Informamos que devido à atualização da plataforma do Service Desk do Open Finance Brasil o ambiente de produção estará indisponível das 22 horas às 23 horas de 09 de novembro de 2023.</p>
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Alteração da especificação e data do marco de 100% de certificação da API Admin</span></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Comunicamos que foi aprovada a alteração no regex do campo endpoint da API Admin, para que <strong>aceite formato de URL/URI com ou sem os caracteres especiais chaves - “{“ e “}”</strong>. <br/>
Esta alteração será refletida no Swagger da API Admin em 10/11/2023, mesma data de atualização da área do desenvolvedor do portal do Open Finance Brasil. <br/>
<br/>
<strong>Devido à esta alteração, o motor de certificação atualizado com a nova especificação será disponibilizado em 14/11/2023, e o marco de 100% de certificação previsto para 10/11/2023, será postergado para 16/11/2023.</strong><br/>
<br/>
Ressaltamos que não haverá impacto nas instituições que já fizeram o ajuste para envio do campo endpoint sem os caracteres especiais chaves “{“ e “}”, e o <em>go-live</em> será mantido em 17/11/2023. Para esta API, o modelo de certificação será automático e ocorrerá no momento de publicação no Diretório.<br/>
<br/>
Lembrete de confidencialidade: este e-mail e quaisquer informações ou arquivos nele contidos são confidenciais e destinados exclusivamente para o indivíduo ou para a entidade por ele representada. É vedado seu compartilhamento, uso, cópia ou qualquer outra ação, exceto se previamente autorizado. Caso tenha recebido este e-mail por engano, por favor, avise ao remetente e apague o e-mail logo em seguida.</p>
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Service Desk – Atualizações na categoria de Monitoração e Gestão de Consequência</span></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que no dia 21/11/2023 será criada a subcategoria <strong>Abertos pela Estrutura > Descumprimento de SLA</strong> na categoria Monitoração e Gestão de Consequência no Service Desk.</p>
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<img align="center" alt="" class="mcnImage" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/b1b1e07f-ec22-3916-3836-b36563bb4887.png" style="max-width: 186px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="186"/>
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<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Os chamados serão abertos pela Estrutura do Open Finance. Na aba “solução”, os chamados irão conter perguntas que deverão ser respondidas pelas instituições durante o atendimento do chamado.</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Adicionalmente, na mesma data, 21/11/2023, os campos da categoria “<strong>Monitoração e Gestão de Consequência > Tickets Bilaterais > Descumprimento de SLA”</strong> serão atualizados.</p>
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><strong>DE:</strong></p>
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<img align="center" alt="" class="mcnImage" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/67e507a1-630d-7559-0b41-8c56ca0d9e06.png" style="max-width: 157px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="157"/>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><strong>PARA:</strong></p>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">O campo irá conter uma única pergunta elaborada pela Estrutura do Open Finance que deverá ser respondida pelas instituições no atendimento do chamado.</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Dessa forma, as instituições participantes deverão estar com as suas integrações do Service Desk preparadas para receber e atender os novos tickets abertos nesta categoria.</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Para consultar informações adicionais sobre os novos campos personalizados, acesse os artigos disponíveis na <a href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C0227f015a8b5449299db08dbe15ae86b%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638351552793420344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=h0humlfuVnN6ZnKrB%2BxhV9pLpZhSo0rMLq%2FyL9gQAvA%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank" title="https://bra01.safelinks.protection.outlook.com/?url=https%3a%2f%2fservicedesk.openbankingbrasil.org.br%2fkbfaqtree.jsp&data=05%7c01%7ceduardo.coelho%40chicagoadvisory.com.br%7cadd7dae2fe354f8073b208dbdef12201%7c7531e8b3c928494b9b897ee3d353272d%7c0%7c0%7c6">FAQ</a>: API SYSAID > Formulários Customizados</p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do Service Desk.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C0227f015a8b5449299db08dbe15ae86b%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638351552793420344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GXF4jbtduDs5eicerlpYW2zbpTmCTM%2BeFA%2B5v2dbK0A%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Indisponibilidade Programada do Service Desk</span></h1>
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Informamos que devido à atualização da plataforma do Service Desk do Open Finance Brasil o ambiente de produção estará indisponível das 22 horas às 23 horas de 09 de novembro de 2023.</p>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Comunicamos que foi aprovada a alteração no regex do campo endpoint da API Admin, para que <strong>aceite formato de URL/URI com ou sem os caracteres especiais chaves - “{“ e “}”</strong>. <br/>
Esta alteração será refletida no Swagger da API Admin em 10/11/2023, mesma data de atualização da área do desenvolvedor do portal do Open Finance Brasil. <br/>
<br/>
<strong>Devido à esta alteração, o motor de certificação atualizado com a nova especificação será disponibilizado em 14/11/2023, e o marco de 100% de certificação previsto para 10/11/2023, será postergado para 16/11/2023.</strong><br/>
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Ressaltamos que não haverá impacto nas instituições que já fizeram o ajuste para envio do campo endpoint sem os caracteres especiais chaves “{“ e “}”, e o <em>go-live</em> será mantido em 17/11/2023. Para esta API, o modelo de certificação será automático e ocorrerá no momento de publicação no Diretório.<br/>
<br/>
Lembrete de confidencialidade: este e-mail e quaisquer informações ou arquivos nele contidos são confidenciais e destinados exclusivamente para o indivíduo ou para a entidade por ele representada. É vedado seu compartilhamento, uso, cópia ou qualquer outra ação, exceto se previamente autorizado. Caso tenha recebido este e-mail por engano, por favor, avise ao remetente e apague o e-mail logo em seguida.</p>
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