Service Desk – Status ATENDIMENTO ENCERRADO - Radar Regulatório Finsiders Brasil

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Service Desk – Status ATENDIMENTO ENCERRADO A partir do dia 09/12/2023 será disponibilizado para o uso das equipes de atendimento N2 o status “ATENDIMENTO ENCERRADO”. O status deve ser utilizado obrigatoriamente com o preenchimento do campo “Solução”, uma vez que a solicitação ou incidente reportado no chamado seja concluído com sucesso. No processo de encerramento, o BACEN orient...

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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">A partir do dia 09/12/2023 será disponibilizado para o uso das equipes de atendimento N2 o status <strong>“ATENDIMENTO ENCERRADO”</strong>.<br/>
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O status deve ser utilizado <strong>obrigatoriamente</strong> com o preenchimento do campo <strong>“Solução”</strong>, uma vez que a solicitação ou incidente reportado no chamado seja <strong>concluído com sucesso</strong>.<br/>
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No processo de encerramento, o BACEN orienta que o campo <strong>“Solução”</strong> seja preenchido com riqueza de detalhes, apresentando causa-raiz e o processo que foi executado para chegar ao resultado.<br/>
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<strong>Importante:</strong> É necessário utilizar os botões <strong>“Aplicar”</strong> ou “<strong>Salvar”</strong> para que as interações sejam registradas no chamado.</p>
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;"><strong>Novo fluxo de atendimento vigente a partir do dia 09/12/2023:</strong></p>
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Dessa forma, as instituições que fazem o uso de integrações com a plataforma devem estar preparadas para a utilização do status e preenchimento do campo. As informações técnicas estão disponíveis para consulta na <a href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openfinancebrasil.org.br%2FKBFAQTree.jsp%3Fid%3D427&data=05%7C01%7Ctomas.trombetta%40chicagoadvisory.com.br%7Cab71f81f99fa458e3eb108dbf1d7f62f%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638369682072194186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j2meRq35TrB3J8x0h4oZLPvkmQkQ5lg81PidCQTfrJM%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a> do Service Desk, na categoria <strong>“API SysAid”</strong>.<br/>
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Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do Service Desk.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C01%7Ctomas.trombetta%40chicagoadvisory.com.br%7Ca9d16c0f4c8843d1c0a708dbf04b31f1%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638367977981282675%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C4yr%2FtA%2Fu9KfxOgS1KD20K1COIRwGGWsPIV1otYQ3tg%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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Service Desk – Status ATENDIMENTO ENCERRADO

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