Service Desk – Arquivamento dos chamados sem interação do requisitante
Atualmente no Service Desk os usuários requisitantes possuem o prazo de 5 dias úteis para interagir nos chamados que necessitam de mais informações nos status:
AGUARDANDO REQUISITANTE
AGUARDANDO REQUISITANTE – ESSENCIAL
AGUARDANDO REQUISITANTE – VALIDAÇÃO DA IMPLEMENTAÇÃO
Após este prazo, o chamado é encerrad...
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Service Desk – Arquivamento dos chamados sem interação do requisitante </span></h1>
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Atualmente no Service Desk os <strong>usuários requisitantes</strong> possuem o prazo de <strong>5 dias úteis</strong> para interagir nos chamados que necessitam de mais informações nos status:<br/>
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">AGUARDANDO REQUISITANTE</li>
<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">AGUARDANDO REQUISITANTE – ESSENCIAL</li>
<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">AGUARDANDO REQUISITANTE – VALIDAÇÃO DA IMPLEMENTAÇÃO</li>
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Após este prazo, o chamado é encerrado podendo ser reaberto pelo requisitante em até 3 dias úteis.<br/>
<br/>
A partir do dia 20/12/2024 os chamados que ultrapassarem o prazo de 5 dias úteis e forem encerrados por falta de interação do requisitante serão arquivados e <strong>não</strong> poderão ser reabertos.<br/>
<br/>
Caso o problema reportado no chamado persista, <strong>um novo chamado deve ser aberto pelo usuário requisitante.</strong><br/>
<br/>
Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do Service Desk.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C9c9e2b5624374a48de8e08dbfa500d7f%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638378993958966057%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=BTZj%2BxrWJJe9zLJV2eC7Ci%2BdlA3LgvwRaBm9KgxiYf8%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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