Open Finance Brasil
Informativo
•
12/07/2024
Service Desk – Novo fluxo de abertura e consulta de chamadosLançamento das versões menores das APIs Financiamento (v2.2.0), Adiantamento a Depositantes (v2.2.0) e Direitos Creditórios Descontados (v2.2.0)
Sumário Regulatório
Service Desk – Novo fluxo de abertura e consulta de chamadosLançamento das versões menores das APIs Financiamento (v2.2.0), Adiantamento a Depositantes (v2.2.0) e Direitos Creditórios Descontados (v2.2.0)
Conteúdo do Documento
Service Desk – Novo fluxo de abertura e consulta de chamados Informamos que, em 12/07/2024, um novo fluxo de abertura e de consulta de chamados será implementado na ferramenta do Service Desk. O usuário que atende mais de um grupo de atendimento N2: Na abertura do chamado, deverá selecionar a instituição requerente no novo campo obrigatório “Requerente”, Para extração de relatórios...
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Service Desk – Novo fluxo de abertura e consulta de chamados</font></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que, em 12/07/2024, um novo fluxo de abertura e de consulta de chamados será implementado na ferramenta do Service Desk.<br/>
<br/>
O usuário que atende <strong>mais de um grupo de atendimento N2:</strong></p>
<ul>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Na abertura do chamado, <strong>deverá selecionar a instituição requerente no novo campo obrigatório “Requerente”,</strong></li>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Para extração de relatórios na plataforma, será necessário selecionar a instituição em que está vinculado no campo “Requerente”</li>
</ul>
<div style="text-align: justify;">O campo “Requerente” virá preenchido nos casos em que o usuário possuir apenas uma equipe de atendimento ou não ser um usuário N2, logo <strong>não</strong> será obrigatória a seleção da instituição requerente.<br/>
<br/>
Em decorrência desse novo fluxo de abertura de chamados, foi necessária uma customização para visão supervisor.</div>
<ul>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Para consultas e atualização de chamados, o usuário Supervisor deverá acessar o novo menu “<strong>Visão Supervisor”</strong> disponível no portal do usuário final</li>
</ul>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Dessa forma, as instituições que fazem o uso de integrações com o Service Desk deverão estar atualizadas para a abertura e consulta de chamados.<br/>
<br/>
Para consultar informações adicionais sobre o novo campo, acesse os artigos disponíveis na <u><a data-auth="Verified" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C84a20fadd9b048ed958308dc9d02eed8%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638557883139282068%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rv6NLGLk9VPVLrTR9jp8ACRyGkxZ3oe6kFZLFvxPIPw%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a></u>: API SYSAID > Formulários Customizados<br/>
<br/>
Em caso de dúvidas, faça a abertura de um chamado na plataforma do <u><a data-auth="Verified" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C84a20fadd9b048ed958308dc9d02eed8%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638557883139293141%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Dg5EcoCs6Gd9BI2uB4ZmtoGwsELCVzM78got3nGcnfQ%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">Service Desk</a></u></p>
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Lançamento das versões <em>minor</em> das APIs Financiamento (v2.2.0), Adiantamento a Depositantes (v2.2.0) e Direitos Creditórios Descontados (v2.2.0)</font></h1>
<div style="text-align: justify;">
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que a área do desenvolvedor do Portal do Open Finance Brasil foi atualizada, em 04/07/2024, com as documentações das versões <em>minor</em> das APIs Financiamento (v2.2.0), Adiantamento a Depositantes (v2.2.0) e Direitos Creditórios Descontados (v2.2.0).<br/>
As documentações das APIs passaram por alterações para incorporar as orientações dos problemas conhecidos.<br/>
<br/>
Informamos que <strong>as instituições deverão atualizar a versão 2.2.0 dessas APIs no Diretório em 17/09/2024. </strong>Não será necessária a recertificação.</p>
<ul>
<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">A data em que o motor de conformidade estará disponível, caso a instituição deseje utilizá-lo para validar sua implementação antes da publicação da nova versão, será divulgada posteriormente</li>
</ul>
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Para mais detalhes, sugerimos acessar os links de documentação abaixo.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenfinancebrasil.atlassian.net%2Fwiki%2Fspaces%2FOF%2Fpages%2F474415310&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C6c98227a656c459c3c8c08dc9d206461%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638558009667450021%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=jVP29xcQ59jCAIpmwRwwJJ0PXP8Rfd3YkcigSRkErME%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a página de changelog da API Financiamento">Clique aqui para acessar a página de changelog da API Financiamento</a>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenfinancebrasil.atlassian.net%2Fwiki%2Fspaces%2FOF%2Fpages%2F474579138%2FChangelog%2B-%2BDC%2BDireitos%2BCredit%2Brios%2BDescontados%2B-v2.1.0%2B-%2Bv2.2.0&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C6c98227a656c459c3c8c08dc9d206461%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638558009667479591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Ckm7ERnzQTflHCIg%2Ff%2Fppaylj6YIporn2dv67miMgI8%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a página de changelog da API Direitos Creditórios Descontados">Clique aqui para acessar a página de changelog da API Direitos Creditórios Descontados</a>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenfinancebrasil.atlassian.net%2Fwiki%2Fspaces%2FOF%2Fpages%2F474578945%2Fv2.2.0%2B-%2BDC%2BDireitos%2BCredit%2Brios%2BDescontados&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C6c98227a656c459c3c8c08dc9d206461%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638558009667485605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=jPyJhjGXRKgg1k%2BjLD%2FI8j9ZsbVde%2BZfnIhPVseQwVQ%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a v2.2.0 da API Direitos Creditórios Descontados">Clique aqui para acessar a v2.2.0 da API Direitos Creditórios Descontados</a>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenfinancebrasil.atlassian.net%2Fwiki%2Fspaces%2FOF%2Fcalendars&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C6c98227a656c459c3c8c08dc9d206461%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638558009667491377%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=BLT9wR%2FmmEwSqRWQUbWN8GVIDV9C%2BjGywex%2Fi0Zc1aA%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a página Calendários">Clique aqui para acessar a página Calendários</a>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Service Desk – Novo fluxo de abertura e consulta de chamados</font></h1>
<div style="text-align: justify;">
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que, em 12/07/2024, um novo fluxo de abertura e de consulta de chamados será implementado na ferramenta do Service Desk.<br/>
<br/>
O usuário que atende <strong>mais de um grupo de atendimento N2:</strong></p>
<ul>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Na abertura do chamado, <strong>deverá selecionar a instituição requerente no novo campo obrigatório “Requerente”,</strong></li>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Para extração de relatórios na plataforma, será necessário selecionar a instituição em que está vinculado no campo “Requerente”</li>
</ul>
<div style="text-align: justify;">O campo “Requerente” virá preenchido nos casos em que o usuário possuir apenas uma equipe de atendimento ou não ser um usuário N2, logo <strong>não</strong> será obrigatória a seleção da instituição requerente.<br/>
<br/>
Em decorrência desse novo fluxo de abertura de chamados, foi necessária uma customização para visão supervisor.</div>
<ul>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Para consultas e atualização de chamados, o usuário Supervisor deverá acessar o novo menu “<strong>Visão Supervisor”</strong> disponível no portal do usuário final</li>
</ul>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Dessa forma, as instituições que fazem o uso de integrações com o Service Desk deverão estar atualizadas para a abertura e consulta de chamados.<br/>
<br/>
Para consultar informações adicionais sobre o novo campo, acesse os artigos disponíveis na <u><a data-auth="Verified" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C84a20fadd9b048ed958308dc9d02eed8%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638557883139282068%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rv6NLGLk9VPVLrTR9jp8ACRyGkxZ3oe6kFZLFvxPIPw%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a></u>: API SYSAID > Formulários Customizados<br/>
<br/>
Em caso de dúvidas, faça a abertura de um chamado na plataforma do <u><a data-auth="Verified" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C84a20fadd9b048ed958308dc9d02eed8%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638557883139293141%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Dg5EcoCs6Gd9BI2uB4ZmtoGwsELCVzM78got3nGcnfQ%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">Service Desk</a></u></p>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Lançamento das versões <em>minor</em> das APIs Financiamento (v2.2.0), Adiantamento a Depositantes (v2.2.0) e Direitos Creditórios Descontados (v2.2.0)</font></h1>
<div style="text-align: justify;">
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que a área do desenvolvedor do Portal do Open Finance Brasil foi atualizada, em 04/07/2024, com as documentações das versões <em>minor</em> das APIs Financiamento (v2.2.0), Adiantamento a Depositantes (v2.2.0) e Direitos Creditórios Descontados (v2.2.0).<br/>
As documentações das APIs passaram por alterações para incorporar as orientações dos problemas conhecidos.<br/>
<br/>
Informamos que <strong>as instituições deverão atualizar a versão 2.2.0 dessas APIs no Diretório em 17/09/2024. </strong>Não será necessária a recertificação.</p>
<ul>
<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">A data em que o motor de conformidade estará disponível, caso a instituição deseje utilizá-lo para validar sua implementação antes da publicação da nova versão, será divulgada posteriormente</li>
</ul>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;"> <br/>
Para mais detalhes, sugerimos acessar os links de documentação abaixo.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenfinancebrasil.atlassian.net%2Fwiki%2Fspaces%2FOF%2Fpages%2F474415310&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C6c98227a656c459c3c8c08dc9d206461%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638558009667450021%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=jVP29xcQ59jCAIpmwRwwJJ0PXP8Rfd3YkcigSRkErME%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a página de changelog da API Financiamento">Clique aqui para acessar a página de changelog da API Financiamento</a>
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