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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Service Desk – Novas Categorias de Status Intermediários </font></h1>
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que, em 21/08/2024, estarão disponíveis <strong>novas categorias de incidentes bilaterais no Service Desk:</strong></p>
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<div style="text-align: justify;"><strong>Os chamados bilaterais registrados nestas categorias deverão ser abertos pelas instituições para solicitar os consentimentos ou pagamentos que excederam o prazo máximo para alteração ao próximo estado. </strong>O processo para a abertura destes chamados no catálogo de serviços segue a estrutura detalhada abaixo: </div>
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<strong>O SLA das novas categorias é de 5 dias úteis.</strong><br/>
<div style="text-align: justify;">As instituições que possuem integrações com a API do Service Desk deverão estar preparadas para a abertura e atendimento dos tickets abertos nestas categorias. Para consultar informações adicionais sobre os novos campos personalizados que estarão presentes nestas categorias, acesse os artigos disponíveis na <u><a data-auth="Verified" data-linkindex="0" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7Cac7548b2371c4761dc8808dcbc86a410%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638592533824438887%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=cP89IAasFuXTEhtUQhiO4V76PRkWc0qpTIBZlYb8rbU%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" title="URL original: https://servicedesk.openbankingbrasil.org.br/KBFAQTree.jsp. Clique ou toque se você confiar neste link.">FAQ</a></u>: API SYSAID > Formulários Customizados.</div>
<div style="text-align: justify;">Em caso de dúvidas referentes a esta atualização, envie o seu questionamento através da plataforma do <u><a data-auth="Verified" data-linkindex="1" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7Cac7548b2371c4761dc8808dcbc86a410%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638592533831890737%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=MYZbayLGyrLotOlXPa%2Be01Ju3ip9KgvONGirDZ75fPk%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" title="URL original: https://servicedesk.openbankingbrasil.org.br/. Clique ou toque se você confiar neste link.">Service Desk</a></u>.</div>
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