Open Finance Brasil
Informativo
•
01/06/2026
[Open Finance] Informa #903
Sumário Regulatório
[Open Finance] Informa #903
Conteúdo do Documento
Disponibilização da documentação do Item Monitorado 2.6.1 - Experiência do cliente - Jornada do cliente Informamos que a Diretoria de Monitoramento e a Diretoria de Eficiência Operacional disponibilizaram, na Área do Desenvolvedor do Portal do Open Finance Brasil, em Guia de Itens Monitorados e Métricas, a documentação do Item Monitorado 2.6.1 – Experiência do client...
<td id="templateBody" style="background:#ffffff none no-repeat center/cover;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-color: #ffffff;background-image: none;background-repeat: no-repeat;background-position: center;background-size: cover;border-top: 0;border-bottom: 2px solid #EAEAEA;padding-top: 0;padding-bottom: 9px;" valign="top"><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<h1 _msthidden="1" _mstvisible="1" style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: 0px;"><font _mstvisible="2" color="#008080"><font _mstvisible="3" dir="auto" style="vertical-align: inherit;"><font _mstvisible="4" dir="auto" style="vertical-align: inherit;"><font _mstvisible="5" dir="auto" style="vertical-align: inherit;"><font _mstvisible="6" dir="auto" style="vertical-align: inherit;"><font _mstvisible="7" dir="auto" style="vertical-align: inherit;"><font _mstvisible="8" dir="auto" style="vertical-align: inherit;"><font _msthash="595" _msthidden="1" _mstmutation="1" _msttexthash="1446276" _mstvisible="9">Disponibilização da documentação do Item Monitorado 2.6.1 - Experiência do cliente - Jornada do cliente </font></font></font></font></font></font></font></font></h1>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Informamos que a Diretoria de Monitoramento e a Diretoria de Eficiência Operacional disponibilizaram, na Área do Desenvolvedor do Portal do Open Finance Brasil, em Guia de Itens Monitorados e Métricas, a documentação do Item Monitorado 2.6.1 – Experiência do cliente – Jornada do cliente, em conformidade com a INSTRUÇÃO NORMATIVA BCB Nº 706, DE 29 DE JANEIRO DE 2026, que dispõe sobre o Manual de Monitoramento do Open Finance.<br/>
<br/>
A documentação tem como objetivo estabelecer diretrizes para definição, acompanhamento e interpretação padronizada das métricas de experiência do cliente.<br/>
<br/>
O resultado da aferição dos Itens Monitorados é apresentado de forma individualizada para cada participante do Ecossistema por meio do Acompanhamento de Desconformidades.<br/>
<br/>
Eventuais dúvidas ou sugestões em relação ao Guia de Monitoramento devem ser encaminhas via ticket do Service Desk por meio da categoria “Monitoração e Gestão de Consequência”, subcategoria “Desconformidades”, categoria de terceiro nível “Painel – Informações” ou “Painel – Melhorias” , que serão enviadas à Diretoria de Eficiência Operacional.</p>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://sa-east-1.quicksight.aws.amazon.com/sn/auth/signin?redirect_uri=https%3A%2F%2Fsa-east-1.quicksight.aws.amazon.com%2Fsn%2Faccount%2Fopenfinance-brasil%2Fdashboards%2Fc5e270d7-a5aa-4bdb-a5e7-47089a1c29a1%2Fsheets%2Fc5e270d7-a5aa-4bdb-a5e7-47089a1c29a1_3fbd69ca-cfa9-4298-807a-a6a2f479ee03%3Fstate%3DhashArgs%2523%26isauthcode%3Dtrue" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar Área de gestão de desconformidade 2.0">Clique aqui para acessar Área de gestão de desconformidade 2.0</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://www.bcb.gov.br/estabilidadefinanceira/exibenormativo?tipo=Instru%C3%A7%C3%A3o%20Normativa%20BCB&numero=706" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 706, DE 29 DE JANEIRO DE 2026">Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 706, DE 29 DE JANEIRO DE 2026</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://www.bcb.gov.br/estabilidadefinanceira/exibenormativo?tipo=Instru%C3%A7%C3%A3o%20Normativa%20BCB&numero=637" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 637, DE 13 DE JUNHO DE 2025">Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 637, DE 13 DE JUNHO DE 2025</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnDividerBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;" width="100%">
<tbody class="mcnDividerBlockOuter">
<tr>
<td class="mcnDividerBlockInner" style="min-width: 100%;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<table border="0" cellpadding="0" cellspacing="0" class="mcnDividerContent" style="min-width: 100%;border-top: 2px solid #FFD249;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody><tr>
<td style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<span></span>
</td>
</tr>
</tbody></table>
<!--
<td class="mcnDividerBlockInner" style="padding: 18px;">
<hr class="mcnDividerContent" style="border-bottom-color:none; border-left-color:none; border-right-color:none; border-bottom-width:0; border-left-width:0; border-right-width:0; margin-top:0; margin-right:0; margin-bottom:0; margin-left:0;" />
-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<h1 _msthidden="1" _mstvisible="1" style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: 0px;"><font _mstvisible="2" color="#008080"><font _mstvisible="3" dir="auto" style="vertical-align: inherit;"><font _mstvisible="4" dir="auto" style="vertical-align: inherit;"><font _mstvisible="5" dir="auto" style="vertical-align: inherit;"><font _mstvisible="6" dir="auto" style="vertical-align: inherit;"><font _mstvisible="7" dir="auto" style="vertical-align: inherit;"><font _mstvisible="8" dir="auto" style="vertical-align: inherit;"><font _msthash="595" _msthidden="1" _mstmutation="1" _msttexthash="1446276" _mstvisible="9">Atualização dos Critérios para os Testes da Jornada Otimizada</font></font></font></font></font></font></font></font></h1>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{63}" paraid="446736904" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Prezados, </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{69}" paraid="367991053" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Conforme a publicação da Instrução Normativa BCB nº 740/2026, em 29/05/2026, foram estabelecidas as orientações, condições e prazos para a realização dos testes em produção relativos à Jornada Otimizada no âmbito do Open Finance. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{83}" paraid="830681100" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">A norma revoga a Instrução Normativa BCB nº 725/2026, mantendo sua estrutura principal e promovendo ajustes pontuais relacionados aos critérios de validação dos testes e às métricas de acompanhamento. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{89}" paraid="1775506517" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">A <strong>IN BCB nº 740/2026</strong> promove atualizações nos critérios mínimos de validação dos testes da Jornada Otimizada, com foco na mensuração da efetiva conclusão das jornadas pelos clientes. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{99}" paraid="1028685742" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">As principais alterações são: </p>
<ul role="list">
<li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}' data-listid="4" role="listitem" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{105}" paraid="1730935230" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Substituição do conceito de<strong> "criação"</strong> pelo de <strong>"autorização"</strong> de consentimentos e vínculos de conta, refletindo a conclusão efetiva da jornada pelo cliente; </p>
</li>
</ul>
<ul role="list">
<li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}' data-listid="4" role="listitem" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{119}" paraid="582209402" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Inclusão da exigência mínima de <strong>20 pagamentos imediatos liquidados</strong> para as Instituições Transmissoras de Pagamento (ITPs) participantes da jornada sem redirecionamento; </p>
</li>
</ul>
<ul role="list">
<li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}' data-listid="4" role="listitem" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{133}" paraid="785232094" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Ajustes operacionais nos critérios de acompanhamento e validação dos testes. </p>
</li>
</ul>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{139}" paraid="959913213" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Não houve alterações nos prazos, papéis, responsabilidades ou demais requisitos estruturais definidos anteriormente pela IN BCB nº 725/2026. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{145}" paraid="1059412370" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Em função dessa atualização regulatória, o painel de acompanhamento do Piloto de Jornada Otimizada foi ajustado em 01/06/2026 para refletir os novos critérios estabelecidos pela IN BCB nº 740/2026. Com isso, os indicadores atualmente apresentados como volume de consentimentos criados passarão a considerar o volume de consentimentos autorizados, em alinhamento com a nova definição regulatória. Diante disso, os volumes de consentimentos e vínculos considerados, apresentados no painel, serão impactados. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{169}" paraid="2004698052" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><strong>Cronograma do Piloto </strong></p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{177}" paraid="948566839" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Reforçamos que os marcos e prazos definidos para o piloto da Jornada Otimizada permanecem inalterados. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{183}" paraid="1227927994" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Adicionalmente, reforçamos que, durante a agenda de acompanhamento com as instituições 05/06/2026, serão confirmadas as agendas de war room previstas para o período de 08/06/2026 a 19/06/2026, conforme cronograma previamente disponibilizado na página de Piloto de Jornada Otimizada - Diretrizes Gerais.</p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{183}" paraid="1227927994" style="text-align: center;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;"><img data-file-id="6222346" height="205" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/579c7ba0-d065-c443-f8fb-1307b17d2a92.png" style="border: 0px;width: 530px;height: 205px;margin: 0px;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="530"/></p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{183}" paraid="1227927994" style="text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Em caso de dúvidas, orientamos que as instituições utilizem os canais oficiais de comunicação do GT responsável pela iniciativa.</p>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://openfinancebrasil.atlassian.net/wiki/spaces/OF/pages/1716944915/Piloto+de+Jornada+Otimizada+-+Diretrizes+Gerais" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar Piloto de Jornada Otimizada - Diretrizes Gerais">Clique aqui para acessar Piloto de Jornada Otimizada - Diretrizes Gerais</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://sa-east-1.quicksight.aws.amazon.com/sn/account/openfinance-brasil/dashboards/90765251-f4dd-47ba-804f-3e0a33161781 " style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar Painel Integrado de acompanhamento do Piloto">Clique aqui para acessar Painel Integrado de acompanhamento do Piloto</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://www.bcb.gov.br/estabilidadefinanceira/exibenormativo?tipo=Instru%C3%A7%C3%A3o%20Normativa%20BCB&numero=740 " style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar IN BCB nº 740/2026">Clique aqui para acessar IN BCB nº 740/2026</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table></td>
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<h1 _msthidden="1" _mstvisible="1" style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: 0px;"><font _mstvisible="2" color="#008080"><font _mstvisible="3" dir="auto" style="vertical-align: inherit;"><font _mstvisible="4" dir="auto" style="vertical-align: inherit;"><font _mstvisible="5" dir="auto" style="vertical-align: inherit;"><font _mstvisible="6" dir="auto" style="vertical-align: inherit;"><font _mstvisible="7" dir="auto" style="vertical-align: inherit;"><font _mstvisible="8" dir="auto" style="vertical-align: inherit;"><font _msthash="595" _msthidden="1" _mstmutation="1" _msttexthash="1446276" _mstvisible="9">Disponibilização da documentação do Item Monitorado 2.6.1 - Experiência do cliente - Jornada do cliente </font></font></font></font></font></font></font></font></h1>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Informamos que a Diretoria de Monitoramento e a Diretoria de Eficiência Operacional disponibilizaram, na Área do Desenvolvedor do Portal do Open Finance Brasil, em Guia de Itens Monitorados e Métricas, a documentação do Item Monitorado 2.6.1 – Experiência do cliente – Jornada do cliente, em conformidade com a INSTRUÇÃO NORMATIVA BCB Nº 706, DE 29 DE JANEIRO DE 2026, que dispõe sobre o Manual de Monitoramento do Open Finance.<br/>
<br/>
A documentação tem como objetivo estabelecer diretrizes para definição, acompanhamento e interpretação padronizada das métricas de experiência do cliente.<br/>
<br/>
O resultado da aferição dos Itens Monitorados é apresentado de forma individualizada para cada participante do Ecossistema por meio do Acompanhamento de Desconformidades.<br/>
<br/>
Eventuais dúvidas ou sugestões em relação ao Guia de Monitoramento devem ser encaminhas via ticket do Service Desk por meio da categoria “Monitoração e Gestão de Consequência”, subcategoria “Desconformidades”, categoria de terceiro nível “Painel – Informações” ou “Painel – Melhorias” , que serão enviadas à Diretoria de Eficiência Operacional.</p>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://sa-east-1.quicksight.aws.amazon.com/sn/auth/signin?redirect_uri=https%3A%2F%2Fsa-east-1.quicksight.aws.amazon.com%2Fsn%2Faccount%2Fopenfinance-brasil%2Fdashboards%2Fc5e270d7-a5aa-4bdb-a5e7-47089a1c29a1%2Fsheets%2Fc5e270d7-a5aa-4bdb-a5e7-47089a1c29a1_3fbd69ca-cfa9-4298-807a-a6a2f479ee03%3Fstate%3DhashArgs%2523%26isauthcode%3Dtrue" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar Área de gestão de desconformidade 2.0">Clique aqui para acessar Área de gestão de desconformidade 2.0</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://www.bcb.gov.br/estabilidadefinanceira/exibenormativo?tipo=Instru%C3%A7%C3%A3o%20Normativa%20BCB&numero=706" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 706, DE 29 DE JANEIRO DE 2026">Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 706, DE 29 DE JANEIRO DE 2026</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://www.bcb.gov.br/estabilidadefinanceira/exibenormativo?tipo=Instru%C3%A7%C3%A3o%20Normativa%20BCB&numero=637" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 637, DE 13 DE JUNHO DE 2025">Clique aqui para acessar a INSTRUÇÃO NORMATIVA BCB Nº 637, DE 13 DE JUNHO DE 2025</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnDividerBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;" width="100%">
<tbody class="mcnDividerBlockOuter">
<tr>
<td class="mcnDividerBlockInner" style="min-width: 100%;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<table border="0" cellpadding="0" cellspacing="0" class="mcnDividerContent" style="min-width: 100%;border-top: 2px solid #FFD249;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody><tr>
<td style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<span></span>
</td>
</tr>
</tbody></table>
<!--
<td class="mcnDividerBlockInner" style="padding: 18px;">
<hr class="mcnDividerContent" style="border-bottom-color:none; border-left-color:none; border-right-color:none; border-bottom-width:0; border-left-width:0; border-right-width:0; margin-top:0; margin-right:0; margin-bottom:0; margin-left:0;" />
-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<h1 _msthidden="1" _mstvisible="1" style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: 0px;"><font _mstvisible="2" color="#008080"><font _mstvisible="3" dir="auto" style="vertical-align: inherit;"><font _mstvisible="4" dir="auto" style="vertical-align: inherit;"><font _mstvisible="5" dir="auto" style="vertical-align: inherit;"><font _mstvisible="6" dir="auto" style="vertical-align: inherit;"><font _mstvisible="7" dir="auto" style="vertical-align: inherit;"><font _mstvisible="8" dir="auto" style="vertical-align: inherit;"><font _msthash="595" _msthidden="1" _mstmutation="1" _msttexthash="1446276" _mstvisible="9">Atualização dos Critérios para os Testes da Jornada Otimizada</font></font></font></font></font></font></font></font></h1>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnTextBlockOuter">
<tr>
<td class="mcnTextBlockInner" style="padding-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<!--[if mso]>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;">
<tr>
<![endif]-->
<!--[if mso]>
<td valign="top" width="599" style="width:599px;">
<![endif]-->
<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
<tbody><tr>
<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{63}" paraid="446736904" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Prezados, </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{69}" paraid="367991053" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Conforme a publicação da Instrução Normativa BCB nº 740/2026, em 29/05/2026, foram estabelecidas as orientações, condições e prazos para a realização dos testes em produção relativos à Jornada Otimizada no âmbito do Open Finance. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{83}" paraid="830681100" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">A norma revoga a Instrução Normativa BCB nº 725/2026, mantendo sua estrutura principal e promovendo ajustes pontuais relacionados aos critérios de validação dos testes e às métricas de acompanhamento. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{89}" paraid="1775506517" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">A <strong>IN BCB nº 740/2026</strong> promove atualizações nos critérios mínimos de validação dos testes da Jornada Otimizada, com foco na mensuração da efetiva conclusão das jornadas pelos clientes. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{99}" paraid="1028685742" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">As principais alterações são: </p>
<ul role="list">
<li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}' data-listid="4" role="listitem" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{105}" paraid="1730935230" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Substituição do conceito de<strong> "criação"</strong> pelo de <strong>"autorização"</strong> de consentimentos e vínculos de conta, refletindo a conclusão efetiva da jornada pelo cliente; </p>
</li>
</ul>
<ul role="list">
<li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}' data-listid="4" role="listitem" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{119}" paraid="582209402" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Inclusão da exigência mínima de <strong>20 pagamentos imediatos liquidados</strong> para as Instituições Transmissoras de Pagamento (ITPs) participantes da jornada sem redirecionamento; </p>
</li>
</ul>
<ul role="list">
<li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}' data-listid="4" role="listitem" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{133}" paraid="785232094" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Ajustes operacionais nos critérios de acompanhamento e validação dos testes. </p>
</li>
</ul>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{139}" paraid="959913213" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Não houve alterações nos prazos, papéis, responsabilidades ou demais requisitos estruturais definidos anteriormente pela IN BCB nº 725/2026. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{145}" paraid="1059412370" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Em função dessa atualização regulatória, o painel de acompanhamento do Piloto de Jornada Otimizada foi ajustado em 01/06/2026 para refletir os novos critérios estabelecidos pela IN BCB nº 740/2026. Com isso, os indicadores atualmente apresentados como volume de consentimentos criados passarão a considerar o volume de consentimentos autorizados, em alinhamento com a nova definição regulatória. Diante disso, os volumes de consentimentos e vínculos considerados, apresentados no painel, serão impactados. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{169}" paraid="2004698052" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><strong>Cronograma do Piloto </strong></p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{177}" paraid="948566839" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Reforçamos que os marcos e prazos definidos para o piloto da Jornada Otimizada permanecem inalterados. </p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{183}" paraid="1227927994" style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Adicionalmente, reforçamos que, durante a agenda de acompanhamento com as instituições 05/06/2026, serão confirmadas as agendas de war room previstas para o período de 08/06/2026 a 19/06/2026, conforme cronograma previamente disponibilizado na página de Piloto de Jornada Otimizada - Diretrizes Gerais.</p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{183}" paraid="1227927994" style="text-align: center;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;"><img data-file-id="6222346" height="205" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/579c7ba0-d065-c443-f8fb-1307b17d2a92.png" style="border: 0px;width: 530px;height: 205px;margin: 0px;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="530"/></p>
<p paraeid="{42dddc1d-4b45-4708-9d9f-fb322abe2a53}{183}" paraid="1227927994" style="text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Em caso de dúvidas, orientamos que as instituições utilizem os canais oficiais de comunicação do GT responsável pela iniciativa.</p>
</td>
</tr>
</tbody></table>
<!--[if mso]>
</td>
<![endif]-->
<!--[if mso]>
</tr>
</table>
<![endif]-->
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://openfinancebrasil.atlassian.net/wiki/spaces/OF/pages/1716944915/Piloto+de+Jornada+Otimizada+-+Diretrizes+Gerais" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar Piloto de Jornada Otimizada - Diretrizes Gerais">Clique aqui para acessar Piloto de Jornada Otimizada - Diretrizes Gerais</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://sa-east-1.quicksight.aws.amazon.com/sn/account/openfinance-brasil/dashboards/90765251-f4dd-47ba-804f-3e0a33161781 " style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar Painel Integrado de acompanhamento do Piloto">Clique aqui para acessar Painel Integrado de acompanhamento do Piloto</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody class="mcnButtonBlockOuter">
<tr>
<td align="center" class="mcnButtonBlockInner" style="padding-top: 0;padding-right: 18px;padding-bottom: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="top">
<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
<tbody>
<tr>
<td align="center" class="mcnButtonContent" style="font-family: Arial;font-size: 16px;padding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" valign="middle">
<a class="mcnButton" href="https://www.bcb.gov.br/estabilidadefinanceira/exibenormativo?tipo=Instru%C3%A7%C3%A3o%20Normativa%20BCB&numero=740 " style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar IN BCB nº 740/2026">Clique aqui para acessar IN BCB nº 740/2026</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table></td>
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Acesso Exclusivo para Assinantes
Cadastre-se ou faça login com sua conta do Radar Finsiders Brasil para visualizar esta regulação na íntegra, fazer download dos arquivos e ter acesso a relatórios exclusivos do mercado financeiro.
